PixelVerseIT Terms of Service

1.1: PixelVerseIT provides digital and IT solutions, including but not limited to: Web design and development, E-commerce store setup and management, Custom artificial intelligence systems and integrations, Infrastructure support and technical maintenance, Custom project development and consulting.

1.2: Services are offered as: One-time projects (flat fee), Ongoing subscriptions (monthly or yearly) based on selected plan tiers.

1.3: Specific inclusions, features, and timelines for each project will be documented in a written quote or proposal accepted by both parties before any work begins.

2.1: A written quote or proposal will be issued outlining the scope of work, timeline, cost, and deliverables.

2.2: A 50% upfront payment (initial deposit) is required before any work starts. This is non-refundable once work has commenced.

2.3: For one-time services, the remaining 50% is due upon completion, before handover.

2.4: Ongoing services (monthly or yearly) are charged automatically based on the selected plan, unless cancelled in accordance with this Agreement.

2.5: All prices are in AUD and inclusive of GST (unless stated otherwise). Accepted payment methods include bank transfer, credit card, and other standard gateways (excluding cryptocurrency). You are responsible for any processing or transaction fees charged by the payment provider.

2.6: Late payments may incur a 15% monthly interest fee or the maximum permitted by law. Services may be paused or terminated until payment is received.

3.1: Deliverables are shared via email or other communication platforms (e.g. Google Drive, Notion, Discord) as agreed with the client.

3.2: Revisions are included based on your plan: Ongoing plans include a specific number of revisions per month (varies by tier). One-time services do not include revisions unless specified in the agreement.

3.3: Major changes or additions beyond the scope of the original quote are considered extra work and will be quoted separately before proceeding.

4.1: Clients on ongoing plans receive continued support and maintenance services as part of their subscription.

4.2: Support hours are generally Monday to Friday, 9:00am - 5:00pm ACST (Adelaide time). We aim to respond within 1-2 business days, depending on the plan tier.

4.3: We do not guarantee support for third-party tools or services unless previously agreed in writing.

5.1: The 50% deposit for one-time projects is non-refundable once any work begins.

5.2: If a project is cancelled after the deposit: If work is 50% complete, a 50% refund of the remaining balance may be issued. If work is completed, no refund will be given. Ongoing services can be cancelled at any time, but no partial month/year refunds are given.

5.3: Refunds are not offered for delivered services unless required under Australian Consumer Law.

6.1: PixelVerseIT retains full copyright ownership of all original designs, code, systems, and deliverables unless otherwise agreed. Payment may be required to transfer ownership rights.

6.2: Upon full payment, you receive a non-exclusive, non-transferable license to use the deliverables for your business use.

6.3: We do not reuse any proprietary client work without explicit permission. Shared libraries, code snippets, or frameworks may be reused unless they were developed solely for your use.

7.1: We offer optional hosting services from third-parties. Clients may also host their site with a provider of their choice.

7.2: PixelVerseIT can assist with managing third-party accounts such as domain registrars, Stripe, Supabase, etc., upon request.

7.3: You retain ownership of your domain and accounts. If required, we will transfer access or credentials upon project completion.

8.1: PixelVerseIT does not collect, process, or store personal data from your users unless clearly stated in the project scope.

8.2: Clients are responsible for compliance with applicable data privacy laws (e.g. GDPR, CCPA, Australian Privacy Act) on their websites or apps.

8.3: If PixelVerseIT is required to access or handle user data, a separate data handling agreement may be required.

9.1: By engaging our services, you grant us permission to display completed projects in our portfolio, social media, and marketing materials.

9.2: We will not publish confidential or sensitive information (e.g. sales stats, internal documents) without your written consent.

10.1: Clients may not use PixelVerseIT services for any unlawful, malicious, or unethical activities. This includes: Attempting to hack, exploit, or access systems without permission. Sharing or distributing malware, spyware, or ransomware. Violating intellectual property laws. Sending unsolicited messages or spam. Using our services to harm or disrupt any third-party system.

10.2: We may suspend or terminate your service without notice if any prohibited activity is detected.

11.1: Both parties agree to keep all non-public information (e.g. business plans, contact information, source files) confidential and not share it with third parties.

11.2: This obligation remains in effect even after this Agreement is terminated.

12.1: PixelVerseIT will not be liable for any indirect or consequential damages (e.g. lost revenue, loss of data, or downtime).

12.2: Where required by law, our liability is limited to: Reperforming the service, or Refunding the price paid for the service.

13.1: You agree to indemnify and hold PixelVerseIT and its team harmless against any third-party claims, legal actions, or losses arising from your use of our services, breach of this Agreement, or unlawful activity.

14.1: Either party may terminate this Agreement with written notice if the other party breaches a material term and fails to correct it within 30 days.

14.2: All fees due up to the termination date must be paid immediately.

14.3: Upon termination, we will deliver any completed work up to that point, subject to payment.

15.1: This Agreement is governed by the laws of South Australia.

15.2: In the event of a dispute, both parties agree to attempt a resolution through direct discussion.

15.3: If unresolved, the dispute must be submitted to mediation in Australia before pursuing litigation.

16.1: We may update these Terms at any time. The latest version will always be posted at https://pixelverse.tech/legal/tos or provided upon request.

16.2: Continued use of our services after changes are posted means you accept the updated terms.